COVID-19 Resources & Information
Society of St. Vincent de Paul
Page last updated 06/06/2021
St. Vincent de Paul Conference covering the 75023 zip code: (972) 532-9607
Due to the rapidly changing COVID-19 situation, we have assembled this list of related resources we hope can help serve your needs. We expect this list to change frequently, so check back often if your needs continue. These COVID-19 resources are a supplement to our more general Charitable Resources Guide that can be found here.
Frequently Asked Questions
- Where can I find work? - Many grocery stores, delivery services, and delivery-oriented food chains are hiring currently. See the Employment section below.
- I am homeless, or about to be - How can I get help? - There are various agencies who can help you find housing, or avoid homelessness. See our Homeless Resources pamphlet and the "Housing"section below.
- I can't pay my bills or loans - what can I do? Prioritize! Decide what's most important and address those first - food, medicine, housing, utilities, car, phone, internet, etc.? Contact your lender/landlord ASAP, kindly explain your situation, and ask if they can reduce or delay your payments. During this crisis, many lenders will be willing (or even required) to negotiate with you for alternate payment plans. If this doesn't help, reach out to charitable organizations for help.
- I can't pay my rent - Contact your landlord ASAP to negotiate options for rent discounts/extensions, modified due-dates, avoiding late fees, etc. See this Texas Apartment Association page to read tips for troubled renters. After contacting your landlord, see the "Housing" section below for other assistance options.
- I got an eviction notice - what should I do? In Collin county, seek advice from the North Texas Fair Housing Center at 469-941-0375. In Dallas county, contact the Tenant Hotline at TenantHotline@dallascounty.org or 214-653-6563. See the Eviction resources in the Housing section below for more information.
- I can't pay my mortgage - Contact your lender ASAP to negotiate options to reduce or delay payments (forbearance) and avoid late fees, with details determined by your lender. After contacting your lender, see the "Housing" section below for other assistance options.
- I can't pay my credit card bill - Contact the card issuer ASAP to discuss options, such as delaying your payment due-date, waiving late fees, skipping a payment, or lowering the APR of your card.
- I'm really stressed - who can I talk to for support? We're so sorry about your anxiety, and we completely understand. Call one of these organizations for help: LifePath Systems (844-544-5939), Texas Health and Human Services (833-986-1919), St. Elizabeth Ann Seton Stephen Ministry (770-866-4979).
- I suspect I have COVID-19 - How can I get tested? See the Testing information under Food & Medical, below.
- How can I get vaccinated? See the Vaccinations section under Food & Medical, below.
- Hiring (some employers have even raised hourly rates to attract workers):
- Grocery/convenience stores (Walmart, Target, Kroger, Tom Thumb, Amazon, CVS, Walgreens, 7-Eleven, Dollar General, Office Depot)
- Delivery services (DoorDash, Grubhub, Postmates, Uber Eats, InstaCart)
- Delivery-oriented food chains (Domino's, Pizza Hut, Papa John's, etc.)
- Others (Home Depot, Lowes, FedEx)
Work from Home Scams - Be very wary of work-from-home offers - there are a lot of scams cropping up. NEVER give money or personal/financial information to someone you don't know. If you are uncertain, call our hotline listed at the top of this page and we'll do our best to help.
- When in doubt, apply for unemployment ASAP. If your work was affected by coronavirus, there's a good chance you'll qualify for unemployment - even if you are still working but your hours were cut back.
- Apply online at the TWC website. Phone lines are overwhelmed, but calling at 7am, from 5pm to 7pm, and on weekends will help your chance of getting through. IMPORTANT: After you apply, you must then request your payment (this is a separate step).
- Previously ineligible workers are now eligible, such as self-employed freelancers, independent contractors, and gig-workers. Note: this expires June 26, 2021.
- See the TWC website for up-to-date information.
- The Texas Rent Relief Program has emergency funds available to help qualified Texas renters pay rent and utility bills, beginning on February 15, 2021.
- The City of Plano Emergency Rental Assistance Program has emergency rent & utility assistance available, administered by Catholic Charities Dallas. Funds sourced from the Texas Emergency Rental Assistance Program (TERAP).
- The Assistance Center of Collin County can discuss options for helping with housing, including rent, mortgage, and hotel assistance. 972-422-1850 option 2.
- All Community Outreach - rent and mortgage assistance for qualified persons.
- Catholic Charities of Dallas has emergency help available for those who qualify. 214-257-0674
- Salvation Army of North Texas. Rent, utility, food, and housing services. 214-424-7050
- Metrocrest Services, help with rent or utilities (but not for Collin County). 972-446-2100
- North Dallas Shared Ministries helps with rent, utilities, food, medical, and dental. 214-358-8700
- Network of Community Ministries, limited housing assistance. 972-234-8880 ext. 104
- Call North Texas St. Vincent de Paul at 469-607-0909. They can refer you to advocates that serve your area.
- Esusu Rent Relief Fund - interest-free loans for renters affected by COVID-19.
- North Texas St. Vincent de Paul Mini-Relief Loans - low interest 12-month loans to help those who lost work due to COVID-19.
- City of Dallas COVID-19 Emergency Rental Assistance Program provides up to 12 months of rent assistance for up to $1,500 per month to eligible applicants.
- Dallas County Emergency Housing Assistance Program (EHAP) is accepting applications for rent, mortgage and utility help for residents in Dallas county but outside the City of Dallas.
- FCC Emergency Broadband Benefit provides up to a $50/mo broadband service discount, and a one-time $100 laptop discount, for eligible households.
Housing, Rent, Mortgage
- If you expect to have trouble paying your rent or mortgage, immediately contact your landlord/mortgage company to ask about reduced payments, modified due-dates, avoiding late fees, etc. If you still have issues after this, see the Financial Help section for additional help.
- Affordable Housing Online has helpful information and coronavirus-related resources.to assist low-income households with housing.
- Homeless, or at Risk:
- Volunteers of America - Tenant Based Rental Assistance (TBRA) program to help homeless and at-risk Plano residents with a security deposit, twelve (12) months of rental assistance, and supportive services. See this flyer for more information. A City of Plano program.
- There is a CDC eviction moratorium in effect until June 30, 2021, but renters must meet the qualifications and complete the proper forms for it to be valid. Renters will still owe all fees related to the lease, including interest, late fees, etc. Legally, evictions can currently proceed in the state of Texas, but many apartment complexes are still abiding by the CDC moratorium.
- State of Texas Eviction Diversion Program (TEDP) - The TEDP helps Texas tenants stay in their homes and provides landlords an alternative to eviction. The TEDP may provide up to six months of rental assistance for eligible tenants who are behind on their rent due to the COVID-19 pandemic and have been sued for eviction. Read a summary and learn how to apply HERE.
- See the TexasLawHelp.org pandemic eviction FAQs for answers to many eviction-related questions.
- Legal advice or help: Texas Tenants Union, Dallas Evictions 2020, SMU COVID Legal Hotline, Legal Aid of NW Texas.
The North Texas Fair Housing Center provides housing-related advocacy, complaint investigation, and education for free. 469-941-0375.
2-1-1 Texas - Call 211 for help finding social services such as food, housing, health care, utilities, etc. Note that hold times have been long recently.
- Learn about mortgage relief options and protections from the Consumer Financial Protection Bureau, including the current foreclosure moratorium.
- A moratorium on foreclosures remains in effect for federally backed backed loans until at least June 30, 2021. To determine who backs your mortgage, visit this page at the Consumer Financial Protection Bureau.
- If you experience financial hardship due to the coronavirus pandemic, you may have a right to request and obtain a forbearance. You must contact your loan servicer to discuss and request this forbearance.
Food & Medical
- The North Texas Food Bank's Mobile Food Pantry is visiting various locations around the North Texas area. Click here to see where and when they will host food distribution events.
- Food Pantries: See the North Texas Food Bank Pantry Finder.
- SNAP and Medicaid will be automatically renewed during COVID-19. Click here for details. Once auto-renewals are discontinued, you will be notified by mail to renew your benefits. See the Texas HHS web site for general information about the programs.
- SNAP applicants will not need to be interviewed to receive approval, as long as your identity is verified and mandatory verification steps are completed. Click here for details. See the Texas HHS web site for general information about the programs.
- Scams: Vaccines, Cures, and Home Test Kits. There are many scams being perpetrated, both online and over the phone. NEVER give money or personal/financial information to someone you don't know. If you are uncertain, call our hotline listed at the top of this page and we'll do our best to help.
- Testing - available at various locations, including these, which may be free for the uninsured (call to confirm):
- USA Mobile Drug Testing Plano • 469-573-0547 • Appointment required • Mon-Fri 9-7, Sat/Sun 10-2
- OurCalling, Dallas • 214-444-8796 • Call for testing • Testing Mon-Wed, & Fri 9a-11:30
- Qualifications: Any person age 12 and older can be vaccinated. It is best to register online for an appointment with a vaccination provider, but many locations are allowing walk-ins.
- How to Register:
- As a Texas resident you may register for a vaccination in any Texas city or county whether you live there or not.
- The registrations vary, but most will require name, address, phone, date of birth, and applicable health conditions.
- Following are two good lists of vaccination providers. You must register with each provider separately.
- Dallas Morning News vaccination guide
- Collin County's provider list
- The Assistance Center of Collin County may have funds available to help with utility payments. 972-422-1850
- The Comprehensive Energy Assistance Program (CEAP) helps eligible households with utility co-payments. (903) 893-2161 x3541
- TXU Energy assistance – Works with customers on deferred payment plans.
- Reliant Energy assistance - Works with customers on payment extensions and deferred payment plans.
- Atmos Energy assistance – Works with customers to develop payment plans.
COVID-19 Resources & Information from Governments/Agencies
- City of Plano
- Collin County
- City of Dallas
- Dallas County
- State of Texas
- Texas Workforce Commission (unemployment benefits)
- Texas Health and Human Services (HHS)
- US Government
- Treasury Department
- Consumer Financial Protection Bureau