COVID-19 Resources & Information

Society of St. Vincent de Paul

Page last updated 07/27/2020
St. Vincent de Paul Conference, covering the 75023 zip code:  (972) 648-7207

Due to the rapidly changing COVID-19 situation, we have assembled this list of related resources we hope can help serve your needs. We expect this list to change frequently, so check back often if your needs continue. These COVID-19 resources are a supplement to our more general Charitable Resources Guide that can be found here.


The Collin County CARES Emergency Housing and Living Assistance (EHLA) Program is now taking financial assistance applications for housing, utilities, and groceries.

  1. How can this help me?  It can provide help with rent/mortgage, utilities and/or food.
  2. How can I apply?  Click here to apply online.
  3. Where can I get more information?  Visit the Collin CARES Economic Recovery and Assistance web page and the EHLA FAQ's.

The Assistance Center of Collin County has rent, mortgage, hotel and utility assistance available to qualified applicants.  Contact them to discuss your situation and determine if you should apply - 972-422-1850 option 2.

Frequently Asked Questions

  1. Where can I find work? - Many grocery stores, delivery services, and delivery-oriented food chains are hiring currently.  See the Employment section below.
  2. I can't pay my bills or loans - what can I do?  Prioritize! Decide what's most important and address those first - food, medicine, housing, utilities, car, phone, internet, etc?  Contact your lender/landlord ASAP, kindly explain your situation, and ask if they can reduce or delay your payments.  During this crisis, many lenders will be willing (or even required) to negotiate with you for alternate payment plans.  If this doesn't help, reach out to charitable organizations for help.
  3. What if I can't pay my rent?  Contact your landlord ASAP to negotiate options for rent discounts/extensions, modified due-dates, avoiding late fees, etc.  See this Texas Apartment Association page to read tips for troubled renters.  After contacting your landlord, see the "Housing" section below for other assistance options.
  4. I got an eviction notice - what should I do?  In Collin county, seek advice from the North Texas Fair Housing Center at 469-941-0375.  In Dallas county, contact the Tenant Hotline at or 214-653-6563.  See the Eviction resources below for more information.
  5. What if I can't pay my mortgage?  Contact your lender ASAP to negotiate options to reduce or delay payments (forbearance) and avoid late fees, with details determined by your lender. You cannot be foreclosed upon at this time (see "Housing" below).  After contacting your lender, see the "Housing" section below for other assistance options.
  6. What if I can't pay my credit card bill?  Contact the card issuer ASAP to discuss options, such as delaying your payment due-date, waiving late fees, skipping a payment, or lowering the APR of your card.
  7. I'm really stressed - who can I talk to for support?  We're so sorry about your anxiety, and we completely understand.  Call one of these organizations for help:  LifePath Systems (844-544-5939), Texas HHS (833-986-1919), St. Elizabeth Ann Seton Stephen Ministry (770-866-4979).


  1. Hiring (some have even raised hourly rates to attract workers):
  2. Unemployment Benefits:
  3. Work from Home Scams - Be very wary of work-from-home offers - there are a lot of scams cropping up.  NEVER give money or personal/financial information to someone you don't know. If you are uncertain, call our hotline listed at the top of this page and we'll do our best to help.

Housing, Rent, Mortgage

  1. If you expect to have trouble paying your rent or mortgage, immediately contact your landlord/mortgage company to ask about reduced payments, modified due-dates, avoiding late fees, etc.
  2. Read the Guide to coronavirus mortgage relief options from the Consumer Financial Protection Bureau.
  3. Financial help:
  4. Evictions:
  5. Foreclosures: HUD/FHA moratorium on foreclosures - moratorium in effect until August 31 for HUD backed loans.  Details from Freddie Mac and Fannie Mae. To determine if one of them backs your home mortgage, visit Freddie Mac Loan Lookup and the Fannie Mae Loan Lookup.
  6. The North Texas Fair Housing Center provides housing-related advocacy, complaint investigation, and education for free.  469-941-0375.
  7. 2-1-1 Texas - Call 211 for help finding social services such as food, housing, health care, utilities, etc. Note that hold times have been long recently.


  1. Texas Public Utility Commission (PUC) temporarily suspended electric & water disconnects for customers impacted by COVID-19-related unemployment.  Details can be found here.
  2. This web page has a good summary of utility company COVID-19 responses. If yours is not listed, check your utility's web site for actions they are taking to help.
  3. The Assistance Center of Collin County may have funds available to help with utility payments.  972-422-1850
  4. TXU Energy assistance – Waiving late fees; extended payment due dates; reducing down payments & deferring balances; bill-pay assistance through their TXU Energy Aid program.
  5. Reliant Energy assistance - Pausing disconnects; payment extensions; waiving late fees; assisting with deferred payment plans; bill-pay assistance through their CARE program.
  6. Atmos Energy assistance – Pausing disconnects; helps connect clients with community assistance organizations.

Food & Medical

  1. The North Texas Food Bank's Mobile Food Pantry is visiting various locations around the North Texas area.  Click here to see where and when they will host food distribution events.
  2. Food Pantries:  See the North Texas Food Bank Pantry Finder.
  3. SNAP and Medicaid will be automatically renewed during COVID-19.  Click here for details. Once auto-renewals are discontinued, you will be notified by mail to renew your benefits. See the Texas HHS web site for general information about the programs.
  4. SNAP applicants will not need to be interviewed to receive approval, as long as your identity is verified and mandatory verification steps are completed. Click here for details.  See the Texas HHS web site for general information about the programs.
  5. Vaccinations, Cures, and Home Test Kits - They are scams.  Currently, there's no vaccination or cure, and there are no legitimate home test kits available.  Do not reply, and NEVER give money or personal/financial information to someone you don't know. If you are uncertain, call our hotline listed at the top of this page and we'll do our best to help.
COVID-19 Resources & Information from Governments/Agencies
  1. City of Plano
  2. Collin County
  3. City of Dallas
  4. Dallas County
  5. State of Texas
  6. Texas Workforce Commission (unemployment benefits)
  7. Texas Health and Human Services (HHS)
  8. US Government
  9. IRS
  10. Treasury Department
  11. Consumer Financial Protection Bureau

Economic Impact (Stimulus) Payment FAQ - for the FIRST Stimulus Package Passed in March

  1. Who is eligible?  Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns.  Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return.
  2. How much will I receive?  Use this Stimulus Calculator for an unofficial estimate.  Eligible individuals will receive $1,200 and married couples will receive $2,400. Parents also receive $500 for each qualifying child.  Payments will be lower for those with higher AGI than shown above.
  3. When can I expect the payment?  Payments have already begun to be deposited for those whom the IRS has direct-deposit information. Most payments should go out by mid-May, but there are no guarantees.
  4. I'm not required to file taxes - how can I tell the IRS how to send my payment?  The IRS has set up a special web page for non-filers to enter payment information.
  5. How will the IRS know where to send my payment?  The IRS will use the direct-deposit or street address information from your 2018 or 2019 tax returns, or from your Social Security information.  If you have not provided direct-deposit information to the IRS, but wish to, use the IRS "Get My Payment" tool.
  6. I failed to file taxes in 2018 or 2019 - how can I still get my stimulus payment?  You should file your taxes as soon as possible.  You can file using the IRS online tax assistant.
  7. I have other questions, where can I get answers?  See the IRS Coronavirus Tax Relief web page, and the IRS Economic Impact Payments web page.