COVID-19 Resources & Information
Society of St. Vincent de Paul
Page last updated 11/09/2020
St. Vincent de Paul Conference, covering the 75023 zip code:
Due to the rapidly changing COVID-19 situation, we have assembled this
list of related resources we hope can help serve your needs. We expect
this list to change frequently, so check back often if your needs
continue. These COVID-19 resources are a supplement to our more general
Charitable Resources Guide that can be found here.
Frequently Asked Questions
- Where can I find work? - Many grocery stores,
delivery services, and delivery-oriented food chains are hiring
currently. See the Employment
- I can't pay my bills or loans - what can I do?
Prioritize! Decide what's most important and address those first - food,
medicine, housing, utilities, car, phone, internet, etc? Contact
your lender/landlord ASAP, kindly explain your situation, and ask if
they can reduce or delay your payments. During this crisis, many
lenders will be willing (or even required) to negotiate with you for
alternate payment plans. If this doesn't help, reach out to
charitable organizations for help.
- I can't pay my rent - Contact
your landlord ASAP to negotiate options for rent discounts/extensions,
modified due-dates, avoiding late fees, etc. See this Texas Apartment Association page to read tips for
troubled renters. After contacting your landlord, see the "Housing"
section below for other assistance options.
- I got an eviction notice - what should I do? In
Collin county, seek advice from the North Texas Fair Housing Center at
469-941-0375. In Dallas county, contact the Tenant Hotline at TenantHotline@dallascounty.org
or 214-653-6563. See the Eviction resources
below for more information.
- I can't pay my mortgage - Contact
your lender ASAP to negotiate options to reduce or delay payments
(forbearance) and avoid late fees, with details determined by your
lender. You cannot be foreclosed upon at this time (see "Housing"
below). After contacting your lender, see the "Housing"
section below for other assistance options.
- I can't pay my credit card bill - Contact the card
issuer ASAP to discuss options, such as delaying your payment due-date,
waiving late fees, skipping a payment, or lowering the APR of your card.
- I'm really stressed - who can I talk to for support?
We're so sorry about your anxiety, and we completely understand.
Call one of these organizations for help: LifePath Systems (844-544-5939), Texas HHS
Elizabeth Ann Seton Stephen Ministry (770-866-4979).
- Hiring (some have even raised hourly rates to attract workers):
- Now Hiring list from CBS DFW.
- Grocery/convenience stores (WalMart, Target, Kroger, Tom Thumb,
Amazon, CVS, Walgreens, 7-Eleven, Dollar General, Office Depot)
- Delivery services (DoorDash, GrubHub, Postmates, UberEats,
- Delivery-oriented food chains (Domino's, Pizza Hut, Papa John's,
- Others (Home Depot, Lowes, FedEx, )
Work from Home Scams - Be very wary of
work-from-home offers - there are a lot of scams cropping up.
NEVER give money or personal/financial information to someone you don't
know. If you are uncertain, call our hotline listed at the top of this
page and we'll do our best to help.
- When in doubt, apply for unemployment ASAP. If
your work was affected by coronavirus, there's a good chance you'll
qualify for unemployment - even if you are still working but your
hours were cut back.
- Apply online at the TWC
website. Phone lines are overwhelmed, but calling at 7am,
from 5pm to 7pm, and on weekends will help your chance of getting
through. IMPORTANT: After you apply,
you must then request your payment (this is a separate step).
- Previously ineligible workers are now eligible, such as
self-employed freelancers, independent contractors, and gig-workers.
- See the TWC
website for up-to-date information.
Housing, Rent, Mortgage
Foreclosures: A moratorium on foreclosures remains in effect for
HUD/FHA backed loans until December 31, 2020 for HUD backed loans.
To determine if one of them backs your home mortgage, visit this page at the Consumer Financial Protection Bureau.
Texas Fair Housing Center provides housing-related advocacy,
complaint investigation, and education for free. 469-941-0375.
2-1-1 Texas -
Call 211 for help finding social services such as food, housing, health
care, utilities, etc. Note that hold times have been long recently.
- If you expect to have trouble paying your rent or mortgage,
immediately contact your landlord/mortgage company to ask about reduced
payments, modified due-dates, avoiding late fees, etc.
- Learn about mortgage relief options and protections from the
Consumer Financial Protection Bureau, including the foreclosure
moratorium until Dec 31, 2020.
- Affordable Housing Online has some great
information and coronavirus-related resources.to help low income
households with housing.
- Financial help:
- The Assistance
Center of Collin County may have funds available to help with
utility payments. 972-422-1850
- The Comprehensive
Energy Assistance Program (CEAP) helps eligible households with
utility co-payments. (903) 893-2161 x3541
Energy assistance – Works with customers on deferred payment
- Reliant Energy assistance - Works with customers
on payment extensions and deferred payment plans.
- Atmos Energy assistance – Works with customers to
develop payment plans.
Food & Medical
COVID-19 Resources & Information from Governments/Agencies
- The North Texas Food Bank's Mobile Food Pantry is visiting various
locations around the North Texas area. Click here to see where and when they will host
food distribution events.
- Food Pantries: See the North Texas Food Bank Pantry Finder.
- SNAP and Medicaid will be automatically renewed during COVID-19.
Click here for details. Once auto-renewals are
discontinued, you will be notified by mail to renew your benefits. See
the Texas HHS web site
for general information about the programs.
- SNAP applicants will not need to be interviewed to receive approval,
as long as your identity is verified and mandatory verification steps
are completed. Click here for details. See the Texas HHS web site for general information about
- Vaccinations, Cures, and Home Test Kits - They are scams.
Currently, there's no vaccination or cure, and there are no legitimate
home test kits available. Do not reply, and NEVER give money or
personal/financial information to someone you don't know. If you are
uncertain, call our hotline listed at the top of this page and we'll do
our best to help.
- Collin County
- City of Dallas
- State of Texas
- Texas Workforce Commission (unemployment benefits)
Health and Human Services (HHS)
Financial Protection Bureau